Choosing the right courier can make or break your delivery. Here are seven things to verify.
1. Insurance Ensure the courier has public liability insurance. For high-value items, ask about additional cover.
2. Tracking Real-time tracking gives you peace of mind. Check that tracking is included and when you'll receive updates.
3. Reviews Read Google and Trustpilot reviews. Look for consistency in on-time delivery and customer service.
4. Vehicle Fleet Does the courier have the right vehicle for your cargo? From small vans to artic lorries, match the vehicle to your needs.
5. Operating Hours Need evening or weekend collection? Confirm the courier operates when you need them.
6. Proof of Delivery Electronic proof of delivery (POD) with signature is essential for legal and high-value shipments.
7. Transparent Pricing Get a clear quote before booking. Avoid couriers that add surprise fees at the end.
